Returns, Refunds and Exchanges Policy

How To Return An Item
Within 30 days of the date of purchase, all orders have a guarantee against defects in workmanship. Any defective material must be returned within that 30 day time period for replacement or refund.

  1. Please email info@joelgoldsmith.com to request a replacement or refund.
  2. Mail your returned item to:
    The Infinite Way
    PO Box 8260
    Moreno Valley, CA 92552
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Merchandise that has been used or altered will not be accepted for replacement or refund.

Shipping and Handling Fee
We do not refund the original or return shipping and handling fees that you pay on your order.

Exchanges
You must pay return shipping on replacements.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card)
PayPal (Visa, Master Card, American Express, Discover)
Google Checkout

Check/Money Order

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
The Infinite Way
PO Box 8260
Moreno Valley, CA 92552

Sales Tax Policy

California Residents
California residents are charged 7.75% sales tax on all orders.

 

 

Shipping Policy

Turnaround
Most orders will be shipped within 5 to 7 working days.

Foreign destinations can take longer to receive their order due to distances. We have had very good success in mailing to countries around the world.

Carriers
We use the United States Postal Service to deliver our orders.

Order Tracking
If a tracking # is provided by the United States Postal Service, we will update your order with the tracking information. Please note that some shipping methods will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. We also charge a small handling fee to cover the costs of our shipping materials. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock and refund the amount of any back ordered item.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

 

About

Joel in his audio recordings and writings is the teacher of this message. He left us a wide variety of wonderful recording and written works as he traveled the world to bring this message to the students. Joel said that the spiritual impartations given by him in the classes, were often the first time he heard them as well.

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Copyright © 1998-2017 Thelma G. McDonald. All rights reserved.

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